All customer messengers in one queue
ONOICHAT is a workspace for a shared queue of WhatsApp, Instagram Direct and Telegram conversations. The first reply assigns a customer to a team member. Real channels are being prepared; connection is by request.
Interface example. Real channels are being prepared.
How it works
This is the company journey after channels launch. You can request access and discuss preparation now.
- 1
We create your company
We agree on terms and the process for granting company and director access by request.
- 2
The director connects channels
After integration launch, the director will connect work accounts using the instructions. Requirements vary by messenger.
- 3
The director creates staff accounts
A name, login and password — and your colleague can start. No invitations or confirmations.
- 4
Your team replies from one queue
Everyone sees new conversations. The first reply assigns the customer, and other staff no longer see them.
Channels: preparing to connect
WhatsApp, Instagram Direct and Telegram are being prepared for launch. Below are planned features and restrictions; each channel connection is discussed by request.
Connect your channelsWhatsApp
- Official number connection through Meta
- Reply freely within 24 hours of the customer’s message
- Approved templates for messages outside the window
- Statuses only when provided by the messaging service
Your company pays Meta charges directly.
Instagram Direct
- Professional accounts through official authorization
- The customer writes first — reply within Instagram’s rules
- We only show statuses actually provided by Instagram
Instagram has no WhatsApp-style templates.
Telegram
- Business bot: people reply, not an autoresponder
- Connect a work account and choose the chats
- Reply within the window provided by Telegram
Telegram does not provide delivery confirmations — we never invent them.
A working tool, more than another chat
Shared queue
Messages from every channel in one list, with channel badges, timestamps and unread counts.
One employee per customer
The first reply assigns the customer. Their future messages go to the same person.
Reply window in view
A timer shows how long free-text replies remain available. Unavailable actions explain why.
Web and mobile
Use the app in a desktop or mobile browser, with notifications for new conversations.
Light and dark themes
A calm interface for daytime work and evening shifts.
Access without email
The director provides staff logins and passwords, and resets forgotten passwords.
Security and privacy
Visibility rules apply within ONOICHAT. The account owner can see all conversations in the native app. Telegram requires a separate work account with no personal chats.
More about securityOfficial APIs only
No unofficial logins, third-party sessions or unofficial libraries.
Company isolation
Data from different companies is separated at the database level.
Support access by request
Content access requires a company request, expires after a limited time, and is audited.
Secrets kept safe
Only password hashes are stored. Channel tokens are encrypted on the server.
Request access
Tell us about your company and required channels. We will discuss terms and preparation: real integrations are still being prepared.
- hello@onoichat.com
- The form opens your email app. If it is not configured, email us directly. Do not send passwords, tokens or customer conversations.