Connect your channels
Connection by request. Real integrations are still being prepared: you can discuss the terms and get your work accounts ready. A request does not mean a channel is already connected.
Start with a request
Tell us your company name, the channels you need and how to contact you. We will discuss integration availability and access. Self-registration and automatic connection are not available.
Once a channel launches, the company director completes the connection. Before starting work, check the selected account, receive a test message and reply to the customer. Do not share passwords or tokens with support.
WhatsApp: a work number and Meta access
Prepare access to your Meta business portfolio, a work phone number and a Meta payment method. When connection becomes available, use the official Meta window to choose the business and number, verify ownership and grant ONOICHAT access.
If the number is already used in WhatsApp Business, ask support about coexistence first. Connection depends on Meta checks and cannot be guaranteed in advance. Your company pays Meta messaging charges directly, separately from ONOICHAT.
Free-form replies are limited to the window following a customer message; approved templates may be required outside it. The actions available depend on channel rules.
Instagram Direct: a professional account
Prepare a work Business or Creator account. Enable Allow access to messages in Instagram settings. When connection opens, you will sign in through the official Meta window, grant access and choose the correct work account.
We will confirm the exact sign-in steps when the integration launches. If the selected method requires a Meta business portfolio, the director needs access to it. The customer must message first; reply windows depend on channel permissions. Replies within seven days through Human Agent require separate approval of that feature.
Telegram: work chats only
Prepare a separate work account with no personal chats. Future connection will require a company-owned bot created with the official BotFather, with Secretary Mode enabled.
After launch, enter the token only on the secure ONOICHAT connection page, never in an email or support chat. In Telegram, select your bot, allow replies and grant access only to work chats. Check the filters for future new chats too.
Only one business bot can be connected to an account: consider the consequences before replacing an existing bot. The director must check the account name and confirm there are no personal chats. Telegram Premium is not required to connect a business bot.
Who can see conversations
The account owner can see all conversations in the native messaging app. ONOICHAT visibility rules apply only within ONOICHAT and do not hide messages in WhatsApp, Instagram or Telegram. Use work accounts and explain this to your team before connecting.