Questions and answers
The essentials about the service and preparing your company.
Can we connect right now?
Real channels are being prepared for launch. Connection is by request: contact us to discuss terms and preparation. A channel mentioned in a description or illustration does not mean the integration is ready.
How do we get access and add staff?
The platform creates company access by request. The director receives an account and creates staff accounts. Self-registration and email invitations are not part of this process.
How are customers assigned?
New conversations appear in the shared queue. The first reply assigns the customer to that team member, who then handles their conversations. Visibility rules within the service do not restrict the external account owner in the native app.
How much does the service cost?
Terms, access duration and limits are agreed with each company. There is no online payment on the site. Provider charges, including Meta messaging, are paid directly by the company, separately from ONOICHAT. We do not promise a universal message price across channels.
Can we message customers at any time?
Availability depends on the channel, reply window and granted permissions. For example, WhatsApp may require approved templates outside its window, while Instagram requires the customer to message first. At launch, the interface will show available actions and reasons for restrictions.
Do we need to install an app?
The web app is designed for computer and phone browsers. JavaScript is not required to read this public website.
Can support read messages?
The service rules allow content access only on a company request, for a limited time, with an audit record. The external account owner can still see conversations in the native app.
How can we delete data?
A company can request deletion of all its data or the data of a single customer. Customer deletion covers their profiles, conversations, messages and attachments. See the data deletion instructions for verification and limitations.