Data deletion

1. Where to send a request

Email hello@onoichat.com with the subject “Data deletion”. Include the company, your work contact, your role and the scope: the whole company or one customer. For a customer, provide a minimal identifier that lets the company locate them; do not send full conversations, passwords or tokens.

2. Request verification

We will verify your authority and confirm the scope using the company’s agreed contact channel. If you are a company’s customer, you can contact it directly or identify it to us for coordination. Deletion is not performed without authority verification. A company request receives a ticket reference; execution is recorded in the audit log.

3. A single customer

On a company request, the platform deletes the specified customer’s profiles, conversations, messages and attachments. Identify which channel profiles belong to them so the full scope can be confirmed. This is a separate operation and does not require deletion of the whole company.

4. The whole company

Specify that you want to end service and delete company data. Before execution, we will confirm the scope: user accounts, customer data, conversations, messages, attachments and channel settings. Effects on staff access and channel disconnection will be agreed with an authorised company representative.

5. Timing and backups

After verification, we will explain the process and expected timing. A fixed deadline has not been set pending legal review; applicable mandatory deadlines must be reflected in the final policy. If some data must be retained by law, we will explain its scope and the grounds.

Removal from operational storage does not mean every backup copy disappears immediately. Backup rotation and audit retention periods must be approved before processing real data and disclosed to the company.

6. Copies outside ONOICHAT

Deletion here does not remove messages from native messaging apps, mailboxes or participants’ devices. Contact the relevant company, account owner or provider for those copies. A new message after deletion may create new data if the channel remains active.

7. Confirmation

We will report the result and deletion scope to the requester using the agreed contact; any required clarification or limitations will be explained. You can check status at hello@onoichat.com using the ticket reference. Operator: [legal entity details and address — to be completed after the owner’s decision]. Draft date: 15 November 2026.