Terms of use

1. Parties and service

Service provider: [full legal entity name, registration details, address and jurisdiction — to be completed]. Contact: hello@onoichat.com. The customer is a company granted access to a workspace for customer communications. Essential terms are set out in a separate agreement or contract.

2. Access and launch

Access is provided by request without self-registration. Real WhatsApp, Instagram and Telegram integrations are still being prepared; feature descriptions and illustrations do not mean a channel is already available. A channel launch date is confirmed separately after verification.

The director manages staff accounts. The company is responsible for user authority, credential protection and prompt removal of former staff access. Sharing another person’s credentials or bypassing restrictions is prohibited.

3. Customer data and communication rules

Companies must establish a lawful basis for customer data processing and provide required notices and consents. Illegal content, spam and unauthorised use of accounts are prohibited. Sending options depend on provider rules and channel permissions.

The account owner can see conversations in the native app; ONOICHAT permissions do not restrict this. Telegram requires a work account with no personal chats.

4. Fees and limits

Service fees, access duration and staff and channel limits are agreed separately. The website does not offer online payment. Companies pay provider messaging charges directly, separately from ONOICHAT; provider fees and restrictions may change. Connection is not guaranteed before required checks.

5. Support and availability

Contact support at hello@onoichat.com. Content access on a company request is time-limited and audited. Response times, availability, maintenance and recovery procedures must be agreed by contract; this draft does not establish a guaranteed SLA.

6. Suspension and termination

Grounds and procedures for suspension, notices, termination, settlement and liability require agreement in the final contract. Ending access does not itself confirm data deletion. The company submits a separate deletion request and receives confirmation. Individual customer data can also be deleted on a company request.

7. Liability and disputes

The service depends on external messaging services, their permissions and availability. ONOICHAT does not promise to bypass their rules or prevent every outage. Liability limits, governing law, dispute procedures and legal notice contacts must be set after the legal entity is selected. Draft date: 15 November 2026.